Help Center
Support
Need help with YzedLive? We are here for you. Browse the frequently asked questions below or contact our support team directly — we answer every message.
Contact Us
For questions, problems with your account, purchases, or anything else, email our support team. We typically reply within 24–48 hours.
yzed.live@gmail.comTo help us resolve your issue faster, please include: the email address of your YzedLive account, your device model and OS version, and a short description (screenshots help a lot).
Frequently Asked Questions
I can't sign in to my account
Make sure you are using the same sign-in method (email or social login) you used when creating the account. If the problem persists, contact us at yzed.live@gmail.com and we will help you recover access.
I bought coins but they did not arrive
Coin purchases are usually credited instantly. If your balance was not updated, close and reopen the app and check your Wallet again. If the coins are still missing, email us with your account email and the App Store / Google Play purchase receipt, and we will credit your account.
How do refunds work?
In-app purchases are processed by Apple (App Store) or Google (Google Play). Refund requests are handled by the store where you made the purchase: on iOS, visit reportaproblem.apple.com; on Android, use the Google Play order history. If you need help with the process, contact our support team.
How do I report a user or inappropriate content?
You can report users and live rooms directly in the app, or email us the username and a description of what happened. Our moderation team reviews every report.
How do I delete my account?
You can request account deletion inside the app (Profile → Settings) or by emailing yzed.live@gmail.com from the address linked to your account. Deletion removes your profile and personal data as described in our Privacy Policy.
The live stream has no audio or keeps disconnecting
Check that the app has microphone permission and that you have a stable internet connection (Wi‑Fi or 4G/5G). If the issue continues, tell us your device model, OS version, and when the problem happens — this helps us fix it quickly.
Privacy & Data
Questions about how we handle your data? Read our Privacy Policy or contact us at yzed.live@gmail.com.